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The Courageous Conversation™
Addressing Conflict, Navigating Tension and Creating Constructive Outcomes
Download Course BrochureFlexible delivery options to suit your leadership team and organisational needs.
Duration
5 Days
Certificate
LOCEPX
Level
Executive
Format
In-Person
Delivery Mode
The course combines expert facilitation, practical conversation frameworks, workplace scenarios, conflict cases, structured discussion and applied practice. Participants will examine realistic situations involving disagreement, performance, behaviour and stakeholder tension. The methodology focuses on practical approaches for preparing conversations, maintaining composure, listening effectively and reaching constructive outcomes that can be transferred directly into everyday management situations.
Online
Date: 9th – 13th Nov 2026
Location: Virtual
Fee: £3,495
Online
Date: 16th – 20th Nov 2026
Location: Virtual
Fee: £3,495
Online
Date: 23rd – 27th Nov 2026
Location: Virtual
Fee: £3,495
In Person
Date: 9th – 13th Nov 2026
Location: London
Fee: £4,495
In Person
Date: 16th – 20th Nov 2026
Location: London
Fee: £4,495
In Person
Date: 23rd – 27th Nov 2026
Location: Madrid
Fee: £4,495
In Person
Date: 30th – 4th Nov 2026
Location: Paris
Fee: £4,495
Online
Date: 21st – 25th Dec 2026
Location: Virtual
Fee: £3,495
Online
Date: 28th – 1st Dec 2026
Location: Virtual
Fee: £3,495
Online
Date: 7th – 11th Dec 2026
Location: Virtual
Fee: £3,495
Introduction
This LOCEPX Training course equips managers and leaders to address difficult conversations and workplace conflict with greater confidence, judgement and professionalism. This LOCEPX Training course develops the practical capability to raise sensitive issues early, manage disagreement constructively and navigate emotionally charged situations without damaging relationships, trust or performance.
Avoiding difficult conversations rarely makes problems disappear. Unresolved tension, unclear expectations, behavioural issues and interpersonal conflict can quickly affect collaboration, morale and delivery. The Courageous Conversation™ helps participants understand why difficult conversations become challenging and provides a structured approach for preparing, conducting and following through on them effectively. Participants will explore conflict dynamics, communication, emotional responses, listening, assertiveness and constructive challenge. They will learn how to separate facts from assumptions, address behaviour rather than personality, maintain composure and create clarity around expectations and next steps. The programme enables managers to approach difficult situations earlier and more confidently while balancing empathy with accountability and protecting productive professional relationships.
People and team leaders
Functional and operational managers
Project and programme leaders
Client and stakeholder-facing professionals
Professionals managing complex workplace relationships
Middle Managers People Leaders Team Leaders Project & Programme Leaders
Participants will leave the Programme with stronger strategic capability and practical approaches that can be immediately applied within their organisations.
A difficult-conversation framework
Stronger conflict-management capability
Improved assertive communication
Greater emotional awareness and composure
Practical listening and questioning techniques
Stronger constructive challenge capability
Improved conflict-resolution approaches
A personal conversation strategy
Identify underlying causes of conflict
Prepare for difficult conversations effectively
Communicate assertively and constructively
Manage emotional and challenging responses
Resolve conflict towards productive outcomes
Conflict Management Difficult Conversations Assertive Communication Emotional Composure Constructive Resolution
Core Areas
Understanding why workplace conflict develops
Recognising different sources of disagreement and tension
Distinguishing productive disagreement from destructive conflict
Understanding personal responses to difficult situations
Recognising the consequences of avoiding difficult conversations
Identifying assumptions that intensify conflict
Understanding the relationship between conflict and performance
Developing confidence to address issues early
Determining the purpose of the conversation
Separating facts, interpretations and assumptions
Understanding the other person's perspective
Identifying emotions, interests and underlying concerns
Establishing the outcome you need to achieve
Choosing an appropriate communication approach
Anticipating possible reactions and resistance
Preparing yourself to remain constructive and composed
Opening difficult conversations effectively
Communicating concerns clearly and respectfully
Developing assertiveness without aggression
Addressing behaviour rather than attacking personality
Asking questions that improve understanding
Listening beyond the immediate response
Challenging constructively when necessary
Creating clarity around expectations and responsibility
Understanding emotional responses during conflict
Maintaining composure when conversations become difficult
Responding to defensiveness and resistance
Managing anger, frustration and strong reactions
De-escalating increasingly tense situations
Navigating disagreement without becoming adversarial
Knowing when to pause, escalate or seek support
Maintaining professional relationships through conflict
Moving conversations towards resolution
Identifying areas of agreement and difference
Establishing realistic actions and commitments
Rebuilding trust after difficult situations
Holding people accountable for agreed actions
Following through after challenging conversations
Creating healthier approaches to disagreement within teams
Developing a personal difficult-conversation action plan
2
EXECUTIVE LEADERSHIP & MANAGEMENT
Managing Conflict and Difficult Conversations
The Courageous Conversation™
Address issues early. Navigate tension confidently. Turn difficult conversations into constructive outcomes.
Register your interest and we'll let you know when new dates become available.