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Making Change Work™
Understanding Resistance, Building Readiness and Turning Employee Uncertainty into Commitment and Action
Download Course BrochureFlexible delivery options to suit your leadership team and organisational needs.
Duration
5 Days
Certificate
Executive Certificate
Level
Manager / Emerging Leader
Format
Online
Delivery Mode
The course combines practical change-readiness frameworks, diagnostics, management scenarios, case analysis, facilitated discussion, role-play and workplace application. Participants work through realistic situations involving employee concern, scepticism, resistance, change fatigue, capability gaps and unsuccessful previous change. Rather than relying on generic approaches to resistance, participants learn to diagnose what is actually preventing movement and select management interventions appropriate to the situation.
Online
Date: 23rd – 27th Nov 2026
Location: Virtual
Fee: £3,495
Online
Date: 30th – 4th Nov 2026
Location: Virtual
Fee: £3,495
Online
Date: 2nd – 6th Nov 2026
Location: Virtual
Fee: £3,495
In Person
Date: 23rd – 27th Nov 2026
Location: London
Fee: £4,495
In Person
Date: 30th – 4th Nov 2026
Location: London
Fee: £4,495
In Person
Date: 2nd – 6th Nov 2026
Location: Dubai
Fee: £4,495
In Person
Date: 9th – 13th Nov 2026
Location: Madrid
Fee: £4,495
Online
Date: 14th – 18th Dec 2026
Location: Virtual
Fee: £3,495
Online
Date: 21st – 25th Dec 2026
Location: Virtual
Fee: £3,495
Online
Date: 28th – 1st Dec 2026
Location: Virtual
Fee: £3,495
Introduction
This LOCEPX Training course equips managers to understand why people resist change and develop the practical capability to move teams towards greater readiness, engagement and adoption. This LOCEPX Training course challenges the assumption that resistance is simply a negative employee attitude and helps managers identify the underlying concerns, experiences and organisational conditions that influence how people respond to change.
Employees rarely resist change for one reason. Resistance may arise from uncertainty, lack of understanding, previous change experiences, capability concerns, workload pressure, loss of control, limited trust or disagreement with what is being proposed. Making Change Work™ provides managers with a structured approach for diagnosing these factors before determining how to respond. Participants learn to assess readiness, identify barriers to adoption, communicate more effectively, involve employees appropriately and create the practical conditions that enable people to move forward. The programme shifts the focus from overcoming resistance to deliberately building readiness so that change can become understood, accepted, adopted and sustained.
People managers and team leaders
Functional and departmental managers
Change and transformation managers
Operational managers implementing change
Managers leading teams experiencing significant transformation
Middle & Experienced Managers People Managers & Team Leaders Functional & Departmental Managers Managers Leading Organisational Change
Middle & Experienced Managers
People Managers & Team Leaders
Functional & Departmental Managers
Managers Leading Organisational Change
Participants will leave the Programme with stronger strategic capability and practical approaches that can be immediately applied within their organisations.
The Making Change Work™ framework
Change-readiness diagnostic
Resistance root-cause assessment
Employee change-impact map
Readiness barrier analysis
Change engagement framework
Adoption and reinforcement toolkit
Team change-readiness action plan
Understanding what sits behind employee resistance to change
Distinguishing resistance from legitimate concern and uncertainty
Assessing individual and team readiness for change
Identifying practical barriers preventing adoption
Building commitment, capability and confidence for change
Diagnose the underlying causes of change resistance
Assess individual and team readiness for change
Engage employees more effectively throughout transition
Address practical and behavioural barriers to adoption
Build greater commitment to new ways of working
Engage employees more effectively through transition
Build commitment to new ways of working
Change Resistance Readiness Diagnosis Employee Engagement Adoption Barriers Sustained Change
Change
Resistance
Readiness
Diagnosis
Employee
Engagement
Adoption
Barriers
Sustained
Change
Core Areas
Understanding what resistance really means
Challenging assumptions about resistant employees
Distinguishing resistance, concern, uncertainty and disagreement
Understanding emotional and practical responses to change
Exploring the impact of previous change experiences
Recognising the influence of trust and leadership credibility
Identifying visible and less visible forms of resistance
Moving from managing resistance to understanding its causes
Understanding what organisational readiness means
Assessing readiness at individual and team levels
Evaluating awareness and understanding of the change
Assessing willingness and commitment
Identifying capability and knowledge requirements
Understanding workload and capacity constraints
Assessing leadership and management support
Building a practical change-readiness profile
Explaining the purpose and rationale for change
Connecting organisational change with employee reality
Listening to concerns and identifying legitimate issues
Creating meaningful opportunities for employee involvement
Managing questions when answers remain uncertain
Building trust through management consistency
Addressing misinformation and assumptions
Moving employees from awareness towards engagement
Identifying what is preventing people from changing
Distinguishing behavioural resistance from practical barriers
Addressing capability and confidence gaps
Managing workload and competing priorities
Clarifying changing roles and responsibilities
Providing appropriate tools, training and support
Managing persistent resistance constructively
Creating the conditions required for successful adoption
Moving from readiness to active adoption
Reinforcing new behaviours and expectations
Identifying early signs of adoption failure
Preventing return to previous ways of working
Recognising and reinforcing progress
Building accountability for sustained change
Measuring readiness and adoption over time
Developing a Making Change Work™ action plan
2
MANAGEMENT & EMERGING LEADERS –
CHANGE & TRANSFORMATION FOR MANAGERS
From Change Resistance to Change Readiness
Making Change Work™
Understand the resistance. Remove the barriers. Build the readiness that turns change into sustained adoption.
Register your interest and we'll let you know when new dates become available.